All Swazi garments are warranted against faulty fabric and workmanship for the natural life of the garment.

This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colours and materials over extended time and use.

We reserve the right to repair or replace a garment or decline a claim at our discretion.

For any garment repairs please email Dave at dave@swazi.com, with the following information surrounding the garment and what you are needing repaired. 

Garments will need to be washed and clean for repairs to be made, nobody wants to handle your dirty laundry. Please note, any garments that have not been cleaned will be returned directly to the customer without notice.

• Garment name (if known)
• Location of the repair that needs to be made
• Photos or videos of the repair site/damage
• Your return address and contact information
• Any other helpful information

 Upon receiving your repair we’ll let you know via email if this is achievable or not. In some cases you have loved your gear to literal death, but we’ll endeavour our best efforts to give it the longest life it possibly can.

If you perforate or rip your AEGIS® garment, please contact your retailer directly, or Swazi Customer Service for a repair quotation.

There's a charge for all AEGIS® repairs, this will be discussed with you once your garment has been assessed. Your garment will be handled with the upmost care from our talented Swazi machinists, some with over 20 years experience sewing for Swazi.

Our repairs are charged at $80 per hour, we will advise how long it will take, and get your approval first before proceeding.

Please note, if we do not hear back from you confirming the repairs charge after recieving your garment, your garment will be posted back to you without the repairs made.

Should you damage a zip in your garment you can send it back to us for a replacement zip. There is a charge for this service as below:

WATERPROOF
Full Zip | e.g. Wapiti, Sentinel Ultralite – $80
Half Zip | e.g. Tahr XP, Kagoule – $65

WINDPROOF
Full Zip | e.g. Windriver – $60
Half Zip | e.g. Nahanni – $50

WOOL
Wool Zip | e.g. Cairnsman, Mackenzie – $80

OTHER ZIPS
Other Full Zip | e.g. Assegai, Molesworth – $80
Other Half Zip | e.g. Tahr XP, Kagoule – $65
Other Pocket Zip | e.g. Back 40 – $30
Buffalo Bag Zip – $30
Anything else – $30

If the zip has failed due to a manufacturing fault, then we will replace it at no charge.

We can reproof your AEGIS® Waterproof garment for a cost of $25. Usually there's a one week turnaround for reproofing garments, so please keep this in mind when sending your garment back to us. Especially if you are needing your jacket for a specific date.

If you want to learn how to reproof your jacket at home, as well as some tips and tricks on how-to look after your Swazi, click the button below.